Service Desk Administrator II
- Agency: Computer Services
- Reference: R03072019
- Posted: 04-Oct-2019
- Closing Date: 18-Oct-2019
- Salary: CI$41,724 - CI$48,360
- Job Description
CAYMAN ISLANDS GOVERNMENT
COMPUTER SERVICES DEPARTMENT
SERVICE DESK ADMINISTRATOR II
Key Responsibilities: The post holder will work in a team of Information Technology (IT) professionals who are responsible for providing high standard professional computer hardware and software support to desktop computers, Data Communications and Network equipment. The post-holder’s primary responsibility is to participate in a call center and receive customer calls to ensure that the customer's needs are properly channeled via the service desk system. The service desk team is also responsible for providing quick and efficient incident resolutions.
Qualifications: The post holder should possess an IT related associate degree plus a minimum of four (4) years' post-graduate relevant experience; OR for a more mature entrant, with a minimum of three (3) CXE passes, six (6) years of experience is required. All the above experience must be in IT technical support or service desk support.
Knowledge, Skills and Experience: Must have the ability to communicate effectively over the telephone and demonstrate superior customer service maximizing customer satisfaction on problem resolution. Must have experience and working knowledge of Windows 7/10 and Office Suite 2010/13/16/19. Must have working knowledge of computer terminology, Active Directory, VoIP phones and smartphones and tablets along with experience in helpdesk software applications.
Please submit application form and resume to: Computer Services Department
Computer Services Department
2nd Floor, Government Administration Building,
PO Box 112, Grand Cayman, KY1-9000, Cayman Islands Email: CSDRecruitment@gov.ky
Deadline for receipt of applications - Friday, October 18th, 2019
Benefits will be determined in accordance with the Public Service Management Law, Personnel Regulations, the Public Service Pensions Law and the CINICO Health Plan as may be amended from time to time. Pension and health benefits are non-contributory.