Service Desk Administrator II
- Agency: Computer Services
- Reference: R0052018
- Posted: 11-Jan-2018
- Closing Date: 26-Jan-2018
- Salary: $39,732 - $46,056
- Job Description
SERVICE DESK ADMINISTRATOR II
Key Responsibilities:The post holder will work in a team of Information Technology (IT) professionals who are responsible for providing high standard professional computer hardware and software support and installing and maintaining Desktop computers, Data Communications and Network equipment.
The post-holders primary responsibility is to participate in a call center and receive customer calls to ensure that the customer’s needs are properly channeled via the service desk system. The service desk team is also responsible for providing quick resolutions where possible e.g. password changes.
Qualifications: The post holder should possess an IT related Associate’s degree plus a minimum of four (4) years’ post-graduate relevant experience; OR for a more mature entrant, with a minimum of three (3) CXE passes, six (6) years of experience is required. All the above experience must be in IT technical support or service desk support
Knowledge, Skills and Experience: Must be proficient in customer service techniques to maximize customer satisfaction on problem resolution. Must have excellent telephone and written communication and interpersonal skills; possessing the ability to work well with others and contribute to a team environment and to become familiar with in house applications for client interfacing telephone support. Ability to communicate effectively over the telephone and demonstrate superior customer service skills in dealing with aggressive users and emergency situations is also required.Please submit application form and resume to:
Computer Services Department,
2nd Floor, Government Administration Building,
PO Box 112, Grand Cayman, KY1-9000, Cayman Islands
For application form and Job Description please visit our website at www.gov.ky/recruitment
Deadline for receipt of applications – Friday, January 26, 2018
Benefits will be determined in accordance with the Public Service Management Law, Personnel Regulations, the Public Service Pensions Law and the CINICO Health Plan as may be amended from time to time. Pension and health benefits are non-contributory.