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A Thank You is Free!

From L-R: Portfolio of the Civil Service Chief Officer Gloria McField-Nixon, Chief Secretary Donovan Ebanks, HE the Governor Stuart Jack and Complaints Commissioner Nicola Williams attend the FACE award launch.

Nominations for the third annual Governor's Five-Star Award for Customer Excellence (FACE) have officially opened.

Whether you are a member of the general public, or a fellow civil servant, everyone has the opportunity to identify civil servants who go the extra mile to provide outstanding customer service.

Speaking at the official launch of this year's FACE programme on Wednesday, 2 September, His Excellency the Governor Stuart Jack CVO encouraged people for the third consecutive year to come forward with their customer service stories.

"I believe appreciation is a powerful motivator that will encourage our civil servants to keep building upon their successes -- particularly during challenging times, when we need it the most," he said.

The FACE awards create an opportunity to celebrate those civil servants who go the extra mile to provide outstanding customer service to you, the general public and fellow civil servants, Mr. Jack concluded.

Chief Secretary Donovan Ebanks expressed his support for the FACE honour programme, and said he hoped that it will continue: "Public service is a privilege, and an award scheme such as this one challenges civil servants to renew their commitment to customer service excellence."

Cayman's new Complaints Commissioner Nicola Williams was also present at the launch and reiterated Governor Jack's message: "Very often people will complain, but they are less likely to acknowledge good service."

She added: "Furthermore, as Complaints Commissioner, these awards are of specific interest to me as better customer service will mean fewer complaints."

This year's FACE nomination period ends on Wednesday, 7 October. Nomination forms will be available in government offices, and people can submit entries online at www.face.gov.ky. All nominees will again be honoured at a Government House reception.

For more information about the award programme and to find out how to nominate a civil servant, log onto www.face.gov.ky.

(GIS)

Message from H.E. the Governor Mr. Stuart Jack

at the Launch of the Governor's Five-Star Award for Customer Excellence (FACE)

Wednesday, 2 September 2009

I thank you for joining us today for the launch of the third annual Governor's Five-Star Award for Customer Excellence (FACE) for Cayman's civil servants.

Before turning to the main reason we are here I should like to welcome our new Complaints Commissioner, Nicola Williams, who is with us today. She will introduce herself in a few minutes time. Her presence today underlines the interest that her office also has in encouraging good customer service on the part of civil servants.

This year's award programme has a special meaning for me not only because it is my last round of FACE awards but more importantly because our civil servants find themselves in the midst of the global recession, having to deal with an unprecedented rapid decline in revenue which, for example, led to a ban on filling most vacancies in government from as long ago as last autumn. There are therefore increasing pressures on department and agency staff to deliver more services with less.

I should also point out that we will be spending very little on this year's programme - not much more than the cost of the awards themselves, as we are able to use materials we purchased for last year. But that does not mean it is any less important to recognise excellent civil servants. On the contrary.

With this year's programme you have an opportunity once more to celebrate those civil servants who go the extra mile to provide outstanding customer service to you, the general public and fellow civil servants. By identifying a FACE Award nominee, you can highlight a civil servant for a job well done.

I believe appreciation is a powerful motivator that will encourage our civil servants to keep building upon their successes - particularly during challenging times, when we need it the most. Often times, a simple gesture of appreciation can unlock an individual's energy and creativity. Thus, I am looking forward to hearing more about what our civil servants are doing right.

However, the FACE award programme is about more than just acknowledgement. It must also serve to define the standard of government service delivery and highlight customer service excellence in the public sector. I encourage you to nominate someone for the FACE award by sharing your customer service story with us.

Marketers will tell you that in tough times, customer service is everything. This doesn't only apply to private enterprise. Everyday, hundreds of civil servants conduct business with clients nationally and internationally. They deliver services to the public, to Ministers, and to colleagues. Our civil servants are the foundation that supports the very existence of the Cayman Islands Government across Grand Cayman, Cayman Brac and Little Cayman.

When people feel that government provides public service value, it builds trust in the administration. And trust goes a long way in attracting international investors, and in building strong relationships with the general public and between colleagues within government.

So, once again, I hope that this year's FACE Awards will showcase customer service excellence on the part of our many dedicated public servants. And at the same time, I trust that FACE will motivate the Cayman Islands government's employees to strive for continuous improvement in serving the community and each other.

Thank you.

For further information contact: Cornelia Oliver