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Recognising Good Service

Nominations are open for FACE 2010.

This week (Monday, 15 November) GIS Spotlight attends the launch of the fourth annual FACE awards, looks at the BEST way to help at-risk students and learns how to respect the rights of others.

The Governor's Five Star Award for Customer Excellence (FACE) was launched to recognise those civil servants who go the extra mile for their customers, but also to motivate others to elevate service levels.

Find out how to nominate someone who has gone above and beyond for you. Plus we find out what new dimension was added to this year's awards.

Next we take a look at how the Education Ministry's Behaviour and Educational Support Team (BEST) is working to bring at-risk youth back from the brink.

We hear from Programme Coordinator Michael Myles about BEST details and benefits. We also interview Education Minister Rolston Anglin on what his ministry is doing to identify at-risk youth.

The Cayman Islands' first Bill of Rights is set to come into effect in November 2012. To put the wheels in motion for compliance, a group of civil servants has received training from international human rights experts.

Find out what they learned and how this will translate into upholding and protecting your personal rights.

Produced by Government Information Services, GIS Spotlight highlights government's services and solutions regarding issues that concern and affect you.

The weekly programme now airs on Cayman27 at 8:30 p.m. on Mondays, and 6:00 p.m. on Saturdays. All the stories seen in this week's show can also be found on the GIS Marketing and Communications website:

Comments and suggestions about the programme are always welcome. Viewers can provide feedback by e-mailing

For further information contact: Cornelia Oliver