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Complaints Officers Recognised

L-r: Mr. Joseph Woods, Complaints Commissioner Ms Nicola Williams and Ms Tracy Ebanks

On Tuesday 18 March, the Office of the Complaints Commissioner (OCC) held its fourth annual seminar for internal complaints officers within the Cayman Islands Civil Service. The morning seminar, which had a significant training component, was the best attended ever, with over 90 attendees from across the Cayman Islands - a response so overwhelming that a last-minute venue change was needed to accommodate numbers.

The Deputy Governor and Head of the Civil Service, the Honourable Franz Manderson, continued to show his support and endorsement of this OCC venture by once again attending to open the seminar and endorse this OCC initiative. Brett Basdeo of Maples and Calder spoke about the OCC Small Claims Handbook that he is drafting and updating for the OCC.

Training was provided by Julie Faulknor-Grant on "Difficult Complainants and How to Best Deal With Them", and by Vaughan Carter of Solomon Harris and Juris Consulting on "Investigative Techniques".

Later that evening Her Excellency Governor Kilpatrick graciously co-hosted the OCC Awards at Government House. As well as H.E. the Governor and OCC staff, also among the many attendees were the Honourable Mr. Justice Quin and Mrs. Quin: Deputy Leader of the Opposition Mr. Bernie Bush; Councillor Mr. Roy McTaggart; Mr. Leonard Ebanks of the Anti-Corruption Commission (whose daughter, Tamara Ebanks, was a previous award winner); the Complaints Commissioner of the Turks and Caicos Islands, Mrs. Cynthia Astwood; the Acting Information Commissioner Jan Liebaers and Mrs. Liebaers; and the Ombudsman of Ontario, Mr. Andre Marin. Both Joseph Woods of the Port Authority and Tracy Ebanks of CIDB won awards.