Published 11th July 2017, 5:5pm
Fulfilling its campaign
mandate to establish a National Human Resources Department, the Cayman Islands
Government is inviting the public to take part in a project that will help
shape improvements to services offered by the Department of Immigration (DOI)
while enhancing customer service.
The first step, of
what is being called the DOI Process Improvement Project, will be the rollout
of a public consultation phase consisting of an online survey.
The Premier and
Minister for Human Resources and Immigration, Hon. Alden McLaughlin says, “the project provides an opportunity for the
public to guide government on changes they would like to see at the department
in order to provide a more efficient, and customer-centric experience.”
He remarked, “This review is the first of many stages
in establishing a National Human Resources Department within the government
that will seek to combine the work of the Department of Labour as well as
manage the granting of work permits, while also ensuring that Caymanians
successfully attain employment”.
Mr. McLaughlin added that
in the broader context “the ongoing
review will also bolster the security of the Cayman Islands, including
important border control systems and enforcement.”
Encouraging members of
the public to share their feedback, Chief Officer for the Ministry of Human
Resources Immigration Wesley Howell explained “the online survey will give the public a platform to express their
thoughts and opinions regarding their working relationships with the DOI, and
provide details for opportunities and areas of improvement.”
Through this reform
initiative, the Cayman Islands Government seeks to achieve a shift in the way
public services are delivered within each section of the DOI by encouraging
stakeholders within the Cayman Islands to provide feedback on what is needed in
order to develop a sustainable delivery model of immigration services.
“The knowledge we gain from the survey results
will not only allow the government to ensure staff members receive adequate
training in the delivery of immigration services, but also in establishing
procedures that will put Caymanians first when processing work permits”, said Councilor for
Human Resources and Immigration, Austin Harris.
The Ministry of Human
Resources & Immigration has engaged Deloitte to provide the survey. The
survey is structured to collect input in response to various questions, and
will serve as an important tool in the process of leveraging public feedback to
design the strategic and policy direction for the DOI. All information provided by survey
respondents will be anonymous and remain confidential.
Members of the public
may access the online survey at: https://www.surveymonkey.com/r/WL3X8NP