Published 4th November 2016, 11:30am
Implementing meaningful changes at the Department of Vehicle and Drivers’ Licensing (DVDL) is expected to refine driving-test and vehicle-inspection procedures, and enhance revenue collection.
As part of Project Future’s ambition to achieve better outcomes and encourage public service innovation, plans to improve the efficiency and effectiveness of drivers’ licensing services and vehicle licensing procedures have been drawn up by the Ministry of Planning, Lands, Agriculture, Housing & Infrastructure (PLAHI).
Strategic Assessments for these services tested a large range of options against their ability to improve the efficiency and effectiveness of Government operations, and to increase customer satisfaction.
The report concludes that these objectives could be achieved by a programme of internal improvements to the existing services and the enhancement of current programmes with the external stake holders, including private sector operators.
The department, in coming months, will commence implementation of the options that were identified and accepted by Cabinet. This should result in significant improvement in the delivery of services at all DVDL offices throughout Grand Cayman. These improvements will include:
Minister for Planning, Lands, Agriculture, Housing and Infrastructure, Hon. Kurt Tibbetts, said, “By helping the department to function smarter and more efficiently, these changes should vastly improve the experience of the DVDL customer, the agency’s staff and other stakeholders.”
Mr. Tibbetts added, “In particular, the public will find it easier to access our services, waiting times should drop, and – to facilitate all of this – there will be vastly strengthened lines of communication between the agency and its clients.”
The Ministry’s Chief Officer, Alan Jones, acknowledged the hard work of the staff who had worked on the Strategic Assessment, as well as the Policy Officers in his Ministry, who provided oversight and support.
“For many staff, Project Future has introduced a new way of working. It has indeed been challenging, but we are using the strategic assessment process as a tool to challenge our thinking, and to really evaluate the quality and efficiency of our work. This process has enabled my team to evaluate all of the options,” Mr. Jones explained.
The Strategic Assessments are available for public viewing on www.plahi.gov.ky.