..."There’s a 'WOW' factor when undertaking your duties..."
Deputy Governor Franz Manderson
Published 30th April 2017, 9:29am
Kimberley Powell-Herrera is the Cayman Islands Government’s Employee of Month for April 2017 for being Most Customer-Centric.
Ms. Powell-Herrera, an Accounts Officer I in the Portfolio of Civil Service (POCS), started her career with Government in 2004 as an Executive Officer in the Internal Audit Unit (now Internal Audit Service). Over a decade later, Ms. Powell was promoted to Accounts Officer I and transferred to POCS.
Attending school and recently married, she is working diligently towards the completion of her Associates Degree in Public Administration. She balances very demanding personal and professional obligations, while excelling at her job and maintaining a positive customer outlook.
Ms. Powell-Herrera has an extraordinary ability to jump right in and get the job done, whatever the task may be. That, along with her ability to perform consistently at a high level while anticipating the needs of customers, is what caught the eye of Chief Officer Gloria McField-Nixon.
“Not only does Kimberley come up with creative solutions, but she also takes such delight in satisfying internal and external client needs. She is dependable, hardworking, has a keen eye for detail and provides excellent customer service. She has a natural propensity to lead and has solid interpersonal skills which are necessary for her to be successful in her role. She has proven to be the go-to person within our team and is an essential member of the Portfolio of the Civil Service,” Ms. McField-Nixon said.
Deputy Governor Franz Manderson praised Ms. Powell-Herrera’s performance during the organisation of the Deputy Governor’s 5K Challenge: “There’s a ‘WOW’ factor when undertaking your duties, and through your actions, you are helping to pave the way for a World-Class Civil Service”.
Mr. Manderson added, “You’re known to go the extra mile to assist both external & internal customers and no assignment is too big or small for you to tackle. You are willing to handle queries from customers who are seeking help from other sections in the POCS and if you are unable to assist the customer you refer them to the appropriate officer and will continue to follow up with the customer thereby ensuring that the issue has been resolved.
“You are known to readily accept constructive feedback on your performance which is a key attribute of a leader. It is obvious that you make a point to exceed customer expectations – this could be in the form of hand-delivering an urgently needed cheque to a customer who expects that it will take days to be delivered via regular mail. Thank you for demonstrating such a remarkable level of performance and commitment to the Cayman Islands Government.”