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Employee Month Gina Whittaker and team

"Gina is known for delivering the highest level of customer service..."

Mrs Gloria McField-Nixon

Published 31st October 2017, 2:45pm

Receptionist & ID Technician at the Elections Office, Gina Whittaker was recognised as Most Appreciated, a distinction she earned as a result of the consistent high praise bestowed upon her by external and internal clients alike.

While her job title may indicate her primary responsibilities, in reality Mrs Whittaker dons many hats to ensure the functioning of a small, but essential Office.

Mrs Whittaker joined the Elections Office team in 2012. She skillfully works with a diverse range of clientele – from agents of aspiring political candidates, to member of the general public, to the small army of staff and officials who conduct the National Elections.

In all her interactions, she is recognised for delivering the highest level of customer service.

Supervisor of Elections Wesley Howell was thrilled Mrs Whittaker was selected for the monthly award due to her exceptional customer service skills.

"Gina consistently delivers professional, effective and efficient service," he noted.

"She is self-motivated and ensures that the job is done and is done well, even if it falls outside of her normal duties. Mrs Whittaker has made it her mission to master most of the duties in the Elections Office, and as such, she can assist everyone with their tasks, always with a smile and a positive spirit."

Portfolio of the Civil Service Chief Officer, Gloria McField-Nixon explained Gina’s award is special for many reasons, not the least because the team led by the Supervisor of Elections performed exceptionally well in delivering the historic first election with single member constituencies.

For Mrs Whittaker to stand out amongst a cast of exceptional public servants speaks volumes regarding her commitment and professionalism and the leadership of that team.

"Gina is known for delivering the highest level of customer service across the board," Mrs McField-Nixon said. "Even as the pressure of Election Day drew closer, Gina supported her teammates by ensuring that all staff birthdays were recognised and celebrated. This simple act helped foster collaboration and cohesiveness quickly amongst a team comprised mostly of temporary staff."

"Gina’s giving spirit helped to diffuse the pressure that the team felt generally when they had to carry out a historic election under the watchful eye of the public, the media and election observers," Mrs McField Nixon continued. "As the only permanent, full-time member of staff in the Election Office, she mentored temporary staff leading up to the 2017 Election Day, infecting them with her work ethic and positivity."

Deputy Governor Franz Manderson also highlighted the fact that clients often praise Mrs Whittaker, with one notably commending her as being "worth her weight in gold."

Mr Manderson agrees, stating "She often exceeds our expectations by delivering excellent and memorable customer service. She proactively works behind the scenes to ensure that deadlines for the quarterly voter list are published on time."

"Thank you, Gina, for demonstrating such a remarkable level of performance and commitment to the Cayman Islands Government," he added.