This course equips civil service managers with essential coaching skills to enhance team performance, engagement, and adaptability. Through a blended learning approach, participants will explore the foundational philosophies of coaching, develop practical skills for both planned and unplanned coaching conversations, and refine their techniques through peer practice and structured feedback. The course will support success in the Building Capability Manager Core Competency.

Key benefits

1. Enhanced Leadership Skills. Develop and motivate teams. Improve your situational fluency, emotional intelligence and adaptability.

2. Improved Communication. Learn active listening and powerful questioning techniques to foster open and empowering conversations.

3. Increased Employee Engagement & Performance. Support employee growth through feedback to support a culture of intelligent accountability and continuous learning.

5. Develop Team Talent & Productivity. Identify strength and development opportunities and leverage them effectively to empower employees to take ownership.

Course Application

• The registration link will be available here when the course is next open for applications in 2026.
• After registration you will receive a short pre-course evaluation to complete.
• Upon receipt of your pre-course evaluation you will be contacted to confirm your place.

Course Delivery

Part 1 is a self-study introduction online. In which you will learn the basic philosophies of coaching, learning styles and use a diagnostic tool. Part 2, 3 and 4 are in-person sessions that are both skill building and experiential.

Part 2 covers a comprehensive understanding of coaching principles, skills and practical techniques, including the GROW model.

Part 3 builds on your understanding to further develop and finesse your skills and coaching techniques within the OSCAR model.

Part 4 relates to using your acquired skills and techniques to enhance performance, engagement, and adaptability in change.

During the in-person sessions you will be expected to actively develop a plan for continuous professional growth, ask powerful questions, and engage in constructive coaching debriefs through effective feedback exchanges within the classroom.

Part 5 of your course is an online post-evaluation exercise, which along with bite-size question checks (which are completed as you progress) will take you to course completion.

Upon completion of your question checks and post-course evaluation you will receive a Civil Service College certificate of completion.