Please contact us if you are dissatisfied in any way about the standard of service you have received, or the actions or lack of action by the Law Reform Commission or its staff.

In the first instance, your complaint will be handled by the Director of the Law Reform Commission. We will try to resolve your complaint as soon as we receive it. If the matter cannot be resolved immediately, we will write to acknowledge receipt of your complaint within five working days of it being lodged.

We will send a full written response to your complaint within 25 working days of its being lodged. This could be our final response to your complaint or a progress report of how we are investigating your concerns.

Where we have provided you with a progress report, we will continue to provide you with further reports, until your complaint has been dealt with. If we have not acknowledged your complaint within five days of receiving it or have not provided you with a full written response within 25 days, then we will write to explain the reasons why and to give you a date by which we expect to be able to give you a full or final response.

Putting Things Right

If your complaint is found to be justified, we will write to apologise to the people concerned, and if necessary, the matter will be reported to the Chief Officer of the Portfolio of Legal Affairs to consider remedial action.

Anonymous Complaints

We will investigate anonymous complaints in the same way outlined above and seek to put things right if the complaint is found to be justified. However, if an anonymous complaint involves alleged misconduct by a member of staff which, if proven, would be grounds for disciplinary action, then the appropriate officer responsible for disciplinary matters will investigate the complaint.

An official complaint of service received should include the following details:

• specific details about the level of service received
• the date and time service was rendered
• where possible, persons present who can attest that a reasonable person would concur to the level of service received
• what outcome the complainant would like to see